I've received hundreds of accolades, compliments, referrals and testimonials from my customers over the years... the one above, one of my favorites, does a great job of showing how we value our customers.

Customer service is almost a lost art. Companies everywhere are sending a clear message that they don't really care if you're happy or not... just keep using their stuff. It's pathetic.

When you deal with The Backup Guy and use Fortress, you are going to experience a level of customer service, expertise and product value that is almost unheard of. Our goal is to "knock your socks off", and we're really good at it.

When you start your free trial, we'll help you get Fortress installed, set up and running right then, within minutes, so you know from Day One that your data is being protected. The trial is free, and so is every "customer support" interaction you have with us.

If you have questions afterward or wish to make a change to the way Fortress works for you, we're a phone call away, and it's a phone call that gets answered. Just about any hour, just about any day.

If you call and we're unavailable, which is rare, when you leave a voice message you will get a return call within 15 minutes, sooner in most cases. Emails and texts are responded to as well, quickly.

And lastly, we know what we're doing. I've been in the IT services business for over 30 years, and I've supported customers in almost every industry. No matter what you do, I probably have experience with it, and that helps me help you in the best ways possible.

You need reliable data backup services, and you deserve to work with people who know what they're doing.

Let The Backup Guy and Fortess show you what real customer service looks like. It'll be a good thing.